Effective: August 18, 2023
Mepaintsme, LLC ("mepaintsme", "we" or "us") operates this website and provides this return policy ("Return Policy") for your use.
It is important to us that you are completely satisfied with your new Artwork. Unless marked 'final sale' Artwork in good condition may be returned for any reason by notifying us within 2 days of Artwork delivery. Artworks marked 'final sale' may be returned if lost or damaged during shipping, if you purchased fine art shipping insurance for your shipment.
Examples of what's covered:
- Artwork arrived in good condition, but you changed your mind;
- Artwork looks different than you expected;
- Artwork arrived damaged, and you purchased shipping insurance;
- Artwork is declared lost by the shipping company, and you purchased shipping insurance.
Examples of what's not covered:
- Return requests made later than 48 hours after Artwork delivery;
- Artworks clearly marked 'final sale' on your invoice or at checkout;
- Artworks lost or damaged during shipping, and you did not purchase shipping insurance;
- The shipping company is delayed.
TO RECEIVE A REFUND YOU MUST:
- Submit an online RETURN REQUEST FORM within 48 hours of artwork delivery or within 48 hours of the latest expected delivery date (for lost Artwork).
- If requested, provide photographic evidence and/or written description of the issue.
- If requested, prompt return of the Artwork to mepaintsme using mepaintsme shipping instructions.
We will respond to your return request within 2 business days, and if return shipping is required, we will email you a return shipping label and packing instructions. (Original packaging, in good condition, can be reused.)
Once we send you the return shipping label, the artwork must be packed and shipped to us within 5 business days.
The cost of insured return shipping and a 10% restocking fee will be deducted from the total amount refunded to your original payment method. Please note the cost of return shipping may be different than what you paid to have the Artwork shipped to you. Shipping costs are non-refundable.
Artwork must be handled with care and must be received by MEPAINTSME in the same condition in which it was sent to you. The value of any damages assessed when the work is delivered back to the gallery will also be deducted from the total amount refunded, up to 100% if the work can no longer be sold.
For our International Clients, import duties and value added taxes (VAT) may be recoverable through your tax agency, often by way of your local shipper. Please contact your national tax agency for additional information.
There are no return fees for Artwork lost or damaged on its way to you.
RESOLUTION FOR ARTWORK LOST OR DAMAGED IN SHIPPING
Rest assured, Artwork lost or damaged in shipping is a very rare occurrence. If your artwork is lost or damaged, we will make every reasonable effort to work with you to find the best resolution. Please note that mepaintsme is not responsible for losses or damages that happen in transit on uninsured artworks.
Loss or Damage must be reported using the online RETURN REQUEST FORM within 48 hours of shipment delivery. You may request a full refund, partial refund, restoration, or exchange. Due to the unique nature of the Artwork, we cannot offer you an exact replacement of any Artwork.
If you request a full refund for lost or damaged Artwork, we will process your refund after we receive the returned Artwork, with respect to damaged Artwork, and with respect to lost Artwork, following our confirmation notice to you that we have accepted your claim. Please allow 7-10 business days for us to process your return.
If you chose to retain the damaged Artwork and have requested a partial refund, we will process your refund 7-10 business days following our confirmation notice to you that we have accepted your claim.
If you request restoration and if, after reviewing your claim, mepaintsme determines this is a viable resolution, you may elect to have your Artwork restored at our expense. You will be responsible for shipping the Artwork using the prepaid shipping label we provide to you, and for packing the Artwork using mepaintsme's shipping guidelines. Due to the bespoke nature of this service, restoration time and results may vary.
If you request an exchange, mepaintsme will provide you with a selection of available Artworks of equal value by the same Artist. Artworks available for exchange will be determined by Artwork inventory at the time of the exchange and at the sole discretion of mepaintsme.
If you have any questions concerning our return policy, please contact us at: email@example.com.