• FAQs

     
    Do you offer Payment Plans?

    Yes, MEPAINTSME has several interest-free options available, which vary based on your budget and location. We offer pay-over-time plans through Art Money, Klarna, Affirm, and the gallery.  To find out more about what options are available in your location, please contact us.

     
     
    WHERE ARE THE ARTWORKS SHIPPed FROM?

    MEPAINTSME is based in the United States, but the Artwork we sell is shipped directly to you from the Artist who created the Artwork. The Artists exhibited on mepaintsme.com are located in countries around the world.  If you have a question about the location of a specific Artwork, just let us know. 

     

    HOW ARE ARTWORKS SHIPPED?

    Artworks are shipped using a Courier Service (ie. FedEx, DHL), or for high value artworks, a Fine Art Shipping & Handling Service.

     

    The shipping method and carrier we recommend can vary based on your location, the location of the Artwork, and the Artwork list price.  We are happy to provide you with a custom shipping quote describing available service types and costs specific to your inquiry.  This is a free service, and one we're happy to provide. To request a shipping quote, reach out to us here. 

     

     

    HOW ARE ARTWORKS PACKED?  

    The Artist who created the Artwork prepares it for shipment using current best practices for shipping high-value, fragile Artwork.  Our Artists take great care in preparing the shipments. After all, it's as important to them as it is to you that the Artwork arrives safely at its final destination. 

     

    Most Artworks sent via Courier Service (DHL, FedEx, etc.) will arrive in a flat-packed cardboard box; larger Artworks may arrive rolled in a dent-resistant tube or wooden crate. Artworks delivered using our Fine Art Shipping & Handling Service will be crated. 

     

     

    WHEN WILL I RECEIVE MY ARTWORK? 

    Unless otherwise agreed to in advance, Artworks shipped by Courier Service (FedEx, DHL, etc.) are shipped within 5 business days of receipt of full payment for the Artwork. When the Artwork ships, we email you a tracking number with up-to-date delivery information. 

     

    Domestic Orders (shipped within the US): Are expected to arrive within 5 to 10 business days from the date of purchase. If you would like for your Artwork to arrive earlier, please contact mpm@mepaintsme.com for an express shipping quote. 

     

    International Orders (all other globally) : Shipping times vary due to distance and export/import customs clearance. We will provide you with an approximate delivery window in your custom shipping quote (see "How much will shipping cost?" below).

     

    Fine Art Shipping and Handling Service: We will work with you to determine a convenient delivery date and time to ensure you or your representative will be available to receive the Artwork.  Due to the bespoke nature of this service, shipping times vary.

     

     

    HOW MUCH WILL SHIPPING COST?

    It depends. This cost varies dependent on size, weight, location, Artwork value and shipping method. To better understand how we charge for Domestic and International shipping, see details below.  Custom quotes are available at no charge, and can be requested by emailing mpm@mepaintsme.com. 

     

    Domestic Orders (shipped within the US): Shipping fees generally range between $10-$30 for small Artworks; $30-$90 for medium Artworks; and $90 -$300 for large or over-sized Artworks.  Contact us to request a  shipping quote. 

     

    International Orders:  Shipping fees vary greatly based on your location and the Artwork location. The best way to know how much it will cost is to reach out to mpm@mepaintsme.com to request a free shipping quote. In general, international shipping fees range between $30 and $120 for small Artworks; $120 - $260 for medium Artworks; and $260 -$400 for large or over-sized Artworks. 

     

     

    WILL I BE CHARGED TAXES OR CUSTOMS FEES?

    In some cases, collectors will pay taxes and customs fees on artwork they purchase, depending on their country of residence as well as the country the Artwork is shipping from. See below for more information.

     

    Domestic Orders:  If your Artwork is shipping to or within the United States a state sales tax may be added to your total. This is based on your location and local state tax regulations.  Taxes, if applicable, will be visible on your invoice in advance of purchase. 

     

    International Orders: If your Artwork is shipping to or from a location outside of the US, you may be charged VAT (Value Added Tax), GST (Goods & Services Tax), customs fees, and/or import tariffs.   In some cases, these taxes will apear on your invoice, and MEPAINTSME will remit them to the appropriate agencies. In other cases, payment of these taxes will be the responsibility of the buyer, payable to the courier when your shipment is delivered or collected in your country of residence. As import/export rules vary from country to country, whether or not you pay taxes before or after the Artwork is shipped depends on your location and the location of the artwork. In any case, all costs, when and where applicable, are calculated and provided to you in advance of purchase so there are never any suprises.  Many countries waive import duty on original works of art, and it is not uncommon for Artwork to qualify for a reduced tax rate.

     

     

    ARE ARTWORKS INSURED DURING SHIPPING? 

    That's up to you.  We will provide you with a quote for insuring your artwork during transit. at checkout or on your invoice. The cost for insurance is relative to the value of the artwork and generally ranges between $10 and $50.  Please note that mepaintsme is not responsible for losses or damages that happen in transit on uninsured artworks. 

     

     

    WILL I NEED TO SIGN FOR MY PACKAGE UPON DELIVERY?

    Yes. To avoid lost packages, we require a signature upon delivery. We recommend shipping to a location where someone will be available to receive your Artwork (such as a business). 

     

     

    CAN I RETURN A WORK OR CANCEL MY ORDER?

    We want you to be 100% happy with your purchase. You may return an Artwork for any reason within 2 days of delivery (return fees may apply). We recommend reviewing our Return Policy for more information. 

     

     

    WHERE CAN I CHECK THE STATUS OF MY SHipment? 

    When your order ships, you will receive an email from MEPAINTSME with tracking information so you may follow your shipment's status. 

     

     

    CAN I PICK UP THE WORK IN PERSON? 

    To maintain the safety and privacy of our artists, local pick-ups are not available. 

     

     

    WILL MY ARTWORK ARRIVE READY TO HANG?

    It depends. Some Artworks are framed, while others are not. If a work is sold framed, we will specify this. If the Artwork is unframed, the piece may need to be taken to a framer upon arrival or require additional hardware to properly display the work. Large or unstretched Artworks may be shipped rolled to reduce your shipping expenses. If you have questions about a specific Artwork, please send your inquiry to mpm@mepaintsme.com.