• FAQs

     
    HOW ARE ARTWORKS PACKED AND SHIPPED?  

    You may elect to have your artwork delivered via Courier Service (FedEx Ground or FedEx International) or by using our specialized Fine Art Shipping & Handling Services.

     

    All Artworks are carefully packed using current best practices for shipping high-value, fragile Artwork.  Most Artworks sent via Courier Service will arrive in a flat-packed cardboard box; larger works may arrive rolled in a dent-resistant tube. Artworks delivered using our Fine Art Shipping & Handling Service will be crated. 

     

    WHEN WILL I RECEIVE MY ARTWORK? 

    Artworks shipped via FedEx Ground or FedEx International are shippined within 5 business days of receipt of full payment for the Artwork. Once the Artwork has shipped, we will email you a tracking number with up-to-date delivery information. 

     

    Domestic Orders (shipped within the US): Are expected to arrive within 5 to 10 business days from the date of purchase. If you would like for your Artwork to arrive earlier, please enquire at mpm@mepaintsme.com for an express shipping quote. 

     

    International Orders (all other globally) : Shipping times vary. We will provide you with an approximate delivery window in your custom shipping quote (see "How much will shipping cost?" below).

     

    Fine Art Shipping and Handling Service: We will work with you to determine a convenient delivery date and time to ensure you or your representative will be available for receipt of the Artwork.  Due to the bespoke nature of this service, shipping times may vary.

     

     

    HOW MUCH WILL SHIPPING COST?

    It depends. This cost varies dependent on size, weight, location and value and shipping method. To better understand how we charge for Domestic and International shipping, see details below.  Custom quotes, when applicable, are available at no charge, and can be requested in advance of purchase by emailing mpm@mepaintsme.com

     

    Domestic Orders (shipped within the US):  FedEx Ground Shipping fees will be automatically calculated and added to your cart at the time of sale. Shipping fees vary according to Artwork weight, size, and value, and range between $35 and $120.  If you elect to use our Fine Art Shipping and Handling Service, a custom quote will be provided.

     

    International Orders: A custom shipping quote will be emailed to you after purchase. To request a custom quote in advance of purchase, please email mpm@mepaintsme.com and we will be happy to provide this to you. Currently, our International Fine Art Shipping & Handling Service is only available for Artworks valued above $10,000. 

     

     

    WILL I BE CHARGED TAXES OR CUSTOMS FEES?

    In some cases, collectors will pay taxes and customs fees on artwork they purchase, depending on their country of residence as well as the country the Artwork is shipping from. See below for more information.

     

    Domestic Orders:  If your Artwork is shipping to or within the United States a state sales tax may be added to your total. This is based on your location and local state tax regulations.  Taxes, if applicable, will be visible at check out prior to submitting your payment information.

     

    International Orders: If your Artwork is shipping to or from a location outside of the US, you may be charged VAT (Value Added Tax), customs fees, and/or import tariffs.  These costs will be included on your custom shipping quote. We charge any applicable taxes or fees upfront so you don't have to worry about paying them at a later time.

     

     

    ARE ARTWORKS INSURED DURING SHIPPING? 

    Yes. All Artworks are fully insured during transit. If your shipment arrives damaged, don't open it and email mpm@mepaintsme.com for further instructions. Please review our Return Policy for more information on Artwork damaged during shipment. 

     

     

    WILL I NEED TO SIGN FOR MY PACKAGE UPON DELIVERY?

    Yes. To avoid lost packages, we require a signature upon delivery. We recommend shipping to a location where someone will be available to receive your Artwork (such as a business).  If you would prefer to pick-up and sign for your package from a nearby FedEx location, please email us at mpm@mepaintsme.com.  

     

    At your request, we can remove the signature requirement. For us to do so, you will need to sign a waiver declining Artwork shipping insurance and accepting sole liabilty for lost, stollen or damaged Artwork (completed online). 

     

     

    CAN I RETURN A WORK OR CANCEL MY ORDER?

    All sales are final. We recommend reviewing our Return Policy for more information. Orders placed online via our secure checkout may be canceled by emailing your request to mpm@mepaintsme.com within 24 hours of placing the order.

     

     

    WHERE CAN I CHECK THE STATUS OF MY ORDER? 

    You will receive an email from mpm@mepaintsme.com whenever there is an update to your order. Your order confirmation email should arrive within a few minutes of placing your order. If it doesn't, please check your spam folder.  When your order ships, we will send you a shipping confirmation email which will include tracking information so you may follow your shipment's status. 

     

     

    CAN I PICK UP THE WORK IN PERSON? 

    To maintain the safety and privacy of our artists, local pick-ups are not available. 

     

     

    WILL MY ARTWORK ARRIVE READY TO HANG?

    It depends. Some Artworks are framed, while others are not. If a work is sold framed, we will show the frame in the images of the artwork, and we will specify it is framed in the artwork details. If the Artwork is unframed, the piece may need to be taken to a framer upon arrival or require additional hardware to properly display the work. Large or unstretched Artworks may be shipped rolled to reduce your shipping expenses. If you have questions about a specific Artwork, please send your enquiry to mpm@mepaintsme.com.